By purchasing you agree to have read and agree to our policies.
Due to covid-19, companies have more restrictions and demand that exceeds supply, so you must keep in mind that your order may be delayed at any time.
Orders cannot be canceled or refunded once collected by the parcel.
When will I recive my order?
It takes us between 24 and 48 business hours to process an order (Saturday and Sunday are not business days like holidays), after which they must be collected by the selected parcel service. Shipping time depends on your location, but you can estimate it as follows:
Standard national shipments 3-5 business days, express shipping 1-3 business days.
Delivery times are the responsibility of the parcel services and any situation should be resolved with them since we are different companies and we have no power over third-party companies.
It is important to base your choice according to the sense of urgency in which you require your order.
Where is my order shipped from?
Your order is sent from León Gto with the package that you decide to send it at the time of payment.
My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left your package with them.
TIP: If you will not be home on the day of delivery, use your work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at [ firstname.lastname@example.org] with your order number.
If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
Pro tip: Your zip code and neighborhood is a crucial part of your address. Make sure you enter them correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email or DM when your order is shipped. If you have any questions about your shipment, please contact us at luxxemx @gmail.com.
I have received a damaged product. What I do?
We are sorry if your product has arrived damaged. but any damage, theft, loss or situation regarding your shipment is the responsibility of the parcel and you must carry out the procedure indicated in the parcel since we are not the ones who offer the shipping service.
Can I exchange a product for a different size or color?
If we have changes for sizes, you only have to make sure that your desired model and size is still available, if not, you can change for another model of the same price, you will only have to take care of the shipping costs.
WE DO NOT HANDLE RETURNS. Consider this when making your purchase, if you are not sure what your size is, it is better not to make the purchase. You can contact us to clarify your doubts or visit one of our branches.
You have 15 days for changes after you have received your package.
My order is lost, it has not arrived or it is delayed.
Luxxe mx does not offer the parcel service, any incident or delay will be the responsibility of the parcel that you chose at the time of making your purchase and you must make any claim with it, the service numbers of each parcel are on the respective websites. Before contacting us, be sure to call the parcel service.